Connecting individuals to essential financial assistance for a healthier future.
About Link Health
Link Health is dedicated to improving the lives of individuals and families by connecting them to essential financial assistance programs. Our mission is to ensure everyone can access to the resources they need to lead healthy, stable lives.
Our Partners
We are on a mission to revolutionize healthcare access by addressing the digital divide and connecting patients to the Lifeline Program. Our organization is based in the vibrant city of Boston, Massachusetts, and we also operate in the great state of Texas. With an unwavering commitment to improving healthcare access for all, we harness the power of connectivity to create a more equitable future.
Addressing the Digital Divide in Healthcare
The COVID-19 pandemic prompted a seismic shift in healthcare, accelerating the adoption of telehealth and digital innovations. Telehealth emerged as a lifeline, enabling healthcare providers to reach patients during these challenging times. The impact was staggering, with a recent study by the Department of Health and Human Services (HHS) revealing a 63-fold increase in Medicare telehealth utilization and a 32-fold increase in behavioral health care through telehealth, all catalyzed by the pandemic.
However, there is a glaring issue: access to broadband internet is the linchpin for telehealth and numerous other services crucial for the social determinants of health (SDOH). Shockingly, 15–24% of Americans are still without a broadband internet connection. Broadband access has been categorized as a “super” SDOH. Recognizing this digital divide, the Lifeline Program was created.
The Lifeline program is a critical initiative, supporting approximately 6.9 million subscribers, including low-income consumers, Veterans, individuals with disabilities, and those on tribal lands. Despite its broad scope, there is a substantial gap in awareness and participation, with only 23% of lower-income Americans being aware of the Lifeline program as of July 2021.
Lifeline provides a $9.25 per month discount on mobile internet service for eligible households, with higher subsidies for eligible subscribers on Tribal lands. It supports broadband Internet service and broadband-voice bundles, helping families connect to resources for work, school, healthcare, and more.
Link Health’s Mission and Impact
At Link Health, our mission is clear: we leverage the healthcare sector to connect patients to the Lifeline Benefit Program and close the digital divide. To date, we have partnered with over 700 hospitals, clinics, and community health centers, helping over 2,000 individuals receive their monthly benefits.
Our groundbreaking work has garnered attention from prestigious organizations like the Aspen Institute, NBC, and the New England Journal of Medicine. Link Health’s vision is strongly supported by its origin within A Healthier Democracy, a 501(c)(3) incubator, underscoring our commitment to promoting health equity and civic involvement.
We work closely with community centers, where Link Health staff directly enroll patients into the Lifeline program during their waiting room visits. This program also includes sending text message blasts about the Lifeline program to patients, managed by Link Health staff to minimize the burden on health center staff.
ER physician and Harvard Professor, Dr. Alister Martin, founded this organization, embodying our commitment to promoting health equity and civic involvement.
Our journey is marked by a dedication to bridging the digital and health equity gaps, bringing affordable internet access to those who need it most. Through strategic partnerships, innovative approaches, and a tireless commitment to healthcare access, Link Health is making a profound impact in communities across Boston and beyond.
Inclusivity is at the heart of our mission. We recognize the importance of considering the diverse backgrounds and experiences of the communities we serve.
We are dedicated to serving a diverse population and striving for equitable access to vital resources, regardless of patients’ backgrounds. We firmly believe that by addressing the digital divide comprehensively, we can build a more inclusive and connected future for all.
Join Our Mission
Link Health’s Program marks a new chapter as we collaborate with local clinics and healthcare centers, amplifying the reach of the Lifeline Program to ensure equitable access to essential resources.
We believe in a future where no one is left behind due to digital barriers. To join our mission or gain further insights, please contact Arsheill@ahealthierdemocracy.org.
Be part of the movement!
Learn more about how we leverage healthcare providers and healthcare settings to connect patients to the Lifeline program.