Link Health – Leveraging the health sector to connect patients to the Lifeline Program.

Link Health

Linking patients to economic opportunity.

At Link Health, we are dedicated to empowering individuals and communities by linking them to essential public benefit programs. Our mission is to ensure equitable access to resources for healthcare, energy assistance, nutrition support, and more, fostering healthier and more resilient communities.

Empowering communities

2 + Years

Individuals screened for benefit programs

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in funding put back into households

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Link Health in Press

The toxic impact of poverty on health.

In the United States, the average income of the bottom 50% of adults is $24,800—a figure that has only seen a modest increase of $2,800 since 2000. The relentless financial strain and toxic stress not only have a profound impact on their health outcomes but also lead to a higher prevalence of chronic diseases like hypertension and diabetes, exacerbated by poor access to nutritious food and adequate healthcare.

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The toxic impact of poverty on health.

In the United States, the average income of the bottom 50% of adults is $24,800—a figure that has only seen a modest increase of $2,800 since 2000. The relentless financial strain and toxic stress not only have a profound impact on their health outcomes but also lead to a higher prevalence of chronic diseases like hypertension and diabetes, exacerbated by poor access to nutritious food and adequate healthcare.

Unlocking Unclaimed Benefits for Better Health

Unclaimed government assistance: A missed opportunity.

A staggering $80 billion in federal benefits goes unclaimed every year and should be used to address the financial hardship patients face. These programs are underutilized because of a lack of awareness and difficult and confusing enrollment processes.

This significant unclaimed aid highlights the potential to better support those most in need and reconnect them with the political and social frameworks meant to serve them.

Connecting communities to vital resources.

At Link Health, we’re dedicated to empowering individuals and communities by facilitating enrollment in vital benefit programs such as:

LIHEAP

The Low-Income Home Energy Assistance Program (LIHEAP) provides financial assistance to help low-income households pay for their heating and cooling energy costs.

Lifeline

The Lifeline program offers a $9.25/month discount on phone or internet services for eligible low-income consumers, ensuring essential connectivity.

SNAP

The Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals and families afford nutritious food, promoting better health and well-being.

ACP

The former Affordable Connectivity Program (ACP) provided a $30/month discount on broadband internet services to ensure low-income households access to high-speed internet.

WIC Program

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) provides nutritional support, education, and healthcare referrals to low-income pregnant women, new mothers, and young children to promote healthy growth and development.

Lifeline Program

The Lifeline program provides a $9.25/month discount on phone or internet services for eligible low-income consumers, ensuring essential connectivity for thousands of families.

SNAP Program

The Supplemental Nutrition Assistance Program (SNAP) helps low-income individuals and families afford nutritious food, promoting better health and well-being.

TAFDC Program

The Transitional Aid to Families with Dependent Children (TAFDC) program offers cash assistance, employment support, and training services to low-income families with children, helping them achieve financial stability and self-sufficiency.

Child Care Financial Assistance

The Child Care Financial Assistance Program provides financial aid to low-income families to afford quality child care. It enables parents to work, attend school, or participate in job training programs while ensuring their children receive safe and nurturing care.

Medicare Savings Program

The Medicare Savings Program assists eligible low-income seniors (>65 years-old) and disabled individuals by covering Medicare premiums, deductibles, and co-payments, reducing out-of-pocket healthcare costs.

LIHEAP program

The Low-Income Home Energy Assistance Program (LIHEAP) provides financial assistance to help low-income households pay for their heating and cooling energy costs.

ACP program

The former Affordable Connectivity Program (ACP) provided a $30/month discount on broadband internet services to ensure low-income households access to high-speed internet.

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Our approach: AI-Enhanced benefits stacking.

Link Health uses AI to strategically address the immediate needs of individuals by connecting them to essential financial assistance for rent, healthy food, utilities, and internet subsidies while they wait in healthcare settings. This AI-enhanced approach not only facilitates immediate financial relief but also demonstrates the effective delivery of government services. Powered by the AI4Impact Program at Northeastern, our integration of cutting-edge AI technology equips us with advanced tools and skilled teams dedicated to using AI for social good, positioning us at the forefront of impactful change.

Powering Homes, Empowering Lives

Low Income Home Energy Assistance Program (LIHEAP)

The Low Income Home Energy Assistance Program (LIHEAP) provides crucial financial aid to low-income households, helping them manage and meet their immediate home energy needs, including heating and cooling costs. Administered by states, tribes, and territories, LIHEAP targets households with the highest energy burdens and those with members who are elderly, disabled, or young children. In FY 2023, the program received $6.1 billion in appropriations to ensure that vulnerable populations can maintain safe and healthy living conditions. LIHEAP provides up to $1,950 annually, yet only 16% of eligible households benefited in 2019. This assistance is vital for alleviating energy poverty and preventing health risks associated with extreme temperatures.

Nutritious Food Within Reach

Supplemental Nutrition Assistance Program (SNAP)

The Supplemental Nutrition Assistance Program (SNAP) is the largest federal nutrition assistance initiative, providing essential food benefits to eligible low-income individuals and families. Through an Electronic Benefits Transfer (EBT) card, recipients can purchase nutritious food from authorized retail stores, improving their overall health and well-being. In fiscal year 2023, SNAP served an average of 42.2 million participants, with each receiving an average monthly benefit of $211.57, but $13.4 billion in SNAP benefits go unclaimed every year. Beyond food assistance, SNAP offers additional resources like the Healthy Incentives Program (HIP), SNAP Path to Work, and free nutrition education, fostering better health outcomes and economic stability for participants.

Connecting communities to essential services

Lifeline Benefit Program

The Lifeline Benefit Program aims to bridge the digital divide by offering a monthly discount on mobile and broadband internet services to eligible low-income households. Participants receive a $9.25 monthly discount, while those on Tribal lands can receive up to $34.25/month, with a 22% enrollment rate in 2022. This support ensures that individuals can access essential services such as education, healthcare, and employment opportunities. Eligibility extends to those participating in federal assistance programs like SNAP, Medicaid, and Federal Housing Programs, among others. The Lifeline program is a crucial tool for promoting digital inclusion and ensuring that all Americans have the connectivity needed to thrive in a digital world.

Bridging the Digital Divide

Affordable Connectivity Program (ACP)

The Affordable Connectivity Program (ACP) provided significant discounts on broadband internet services and connected devices for eligible low-income households. These discounts played a crucial role in bridging the digital divide, ensuring that millions of Americans had access to high-speed internet. The ACP offered both monthly internet service discounts and one-time device discounts, empowering individuals and families to participate fully in the digital economy. However, the Lifeline program has now replaced the ACP, which continues to provide similar benefits. Lifeline offers discounts on essential communication services, including internet access, voice services, and broadband-enabled devices. By transitioning to Lifeline, the focus remains on enhancing digital equity and supporting those in need.

Our Partners

Download our free materials!

Empower your community with our comprehensive resources! Our downloadable materials include toolkits, pamphlets, and posters packed with essential information about the Lifeline Benefit Program, LIHEAP, SNAP, and the Link Health initiative. These resources are designed to provide clear, actionable insights and guidelines to help you and those you support access critical benefits and services. Whether you’re looking to learn more, assist others, or raise awareness, our free materials are here to make it easier.

Get my Materials!

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Link Health leverages three key features to get patients access to Broadband internet.

The first healthcare-based program connecting patients to the LifelineBenefit Program

Lifeline Benefit

The Lifeline Benefit program provides a discount of $9.25 per month toward mobile internet service for eligible households and up to $34.25 per month for eligible subscribers on Tribal lands.

Healthcare Sites

Through our partnerships with over 700+ hospitals, clinics, and community health centers we leverage the time non-urgent patients are waiting in healthcare sites nationally to sign them up for the Lifeline benefit program.

GOTV Framework

We leverage traditional GOTV tactics like canvassing, phone banking, and text banking to also reach patients in the communities they live to sign them up for the Lifeline program.

Who we are and what we do

Helping bridge the digital divide

The Lifeline program is a critical initiative, currently supporting approximately 6.9 million subscribers. This diverse group encompasses low-income consumers, Veterans, individuals with disabilities, residents of tribal lands, and other eligible Americans. However, despite its broad scope, there remains a substantial gap in awareness and participation.

Learn more about our program

Boston Team

Reach out to meet with our team to learn more about how we are mobilizing the healthcare community for the Lifeline Benefit Program in Boston

Houston Team

Reach out to meet with our team to learn more about how we are mobilizing the healthcare community for the Lifeline Benefit Program in Houston

Our Approach

Learn more about how we leverage healthcare providers and healthcare settings to connect patients to the Lifeline Program.

Press

Read more about our impact of the Link Health and our stories.

Testimonials

What Our Clients Say About Us

We have a genuine customer base for our AI services and we are grateful to receive their feedback on our service.

Software integration

Fully dedicated to finding the Best solutions.

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Link Health initiative in the news!

Link Health Receives $10,000 United Response Fund Grant to Provide Emergency Food Assistance to Massachusetts Bay Families

BOSTON, MA – December 17th, 2025 Link Health, operating under A Healthier Democracy, was selected by United Way of Massachusetts Bay as a United Response Fund (URF) SNAP Rapid Relief Grantee. The organization received $10,000 to provide direct food assistance to individuals and families in need through grocery gift cards.

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The Clinic Workforce We Already Have, Hiding in Plain Sight

Read the article Click here Link Health’s New Path to Clinic Capacity and Career Pathway The Challenge: Workforce Shortage and Patient Barriers in TandemAccording to the Harris Poll, more than half of U.S. healthcare workers plan to leave or switch jobs within the next year, underscoring a deepening crisis across.

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HEAP Myths vs. Facts: What Massachusetts Families Should Know Before Winter

By Shelby-Ann Neal – Each year, as the cold settles across Massachusetts, thousands of families might begin to quietly worry about how they’ll keep their homes warm. During 2024, an average household spent $2,023 on heating oil, $1,492 on propane, $1,080 on electric heat, or $907 on natural gas during.

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