Link Health is committed to maintaining the highest standards of data privacy and security in all our programs and initiatives. This Privacy Policy serves to formally document and communicate our dedication to protecting the confidentiality and integrity of the data entrusted to us.
Confidentiality and Security: We ensure that all personal and sensitive data collected through our programs are kept strictly confidential. Access to this data is limited to authorized personnel who have a legitimate need to access it in connection with their job responsibilities. We employ industry-standard security measures, including encryption and secure storage, to protect data from unauthorized access, alteration, or disclosure.
Compliance with Laws and Regulations: Our data handling practices are in strict compliance with applicable data protection laws and regulations. We continually update our policies and procedures to stay aligned with evolving legal standards, ensuring that we meet or exceed all legal requirements.
Data Collection and Use: The collection of data is limited to what is necessary for the effective delivery and enhancement of our services. We are transparent about how we use the data we collect and ensure it is used only for the purposes for which it was collected. We collect data with your explicit consent and use it to provide better service, improve our programs, execute research, and communicate effectively with our participants. At any time, you may contact us to opt out of communication from us, and to request that your information be deleted from our systems.
Data Sharing and Disclosure: We do not publish, share, or disclose any personal data collected through our programs without explicit consent, except where required by law. When data is shared with third parties, it is done under strict confidentiality agreements, ensuring the continued protection of the data. We ensure that third-party service providers adhere to our data privacy standards.
***No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Storage and Retention: All data is stored securely, employing industry-standard encryption and security measures. We retain data only for as long as is necessary for the purposes for which it was collected, or as required by law. Upon reaching the end of the retention period, data is securely deleted or anonymized.
Staff & Navigator Training and Awareness: Our staff receive regular training on data privacy and security, ensuring they understand their responsibilities and the importance of protecting personal data. We foster a culture of privacy awareness and vigilance among our employees.
Regular Audits and Reviews: We conduct regular audits of our data handling practices and security measures to identify and address any potential vulnerabilities, ensuring continuous improvement in our data privacy efforts. These audits help us maintain the integrity and security of the data we manage.
Link Health uses SMS text messaging to support benefit program enrollment, case management, appointment reminders, status updates, and related services. SMS is provided through Zoom Phone and participating wireless carriers.
How We Obtain Consent (Opt-In). We obtain consent to send SMS in one or more of the following ways:
Website forms: When you provide a telephone number and submit a form that includes the SMS disclosure immediately beneath the phone field.
Verbal consent: During case-management calls conducted via Zoom Phone, when authorized.
Text-initiated consent: When you text us first or use a published keyword to initiate communication.
Paper or in-person consent: When you authorize SMS in writing on Link Health intake or consent forms.
What We Send (and Don’t Send). We send informational/service messages such as: enrollment assistance for SNAP, WIC, Lifeline, LIHEAP, MSP, TAFDC, and related benefits; scheduling; reminders; follow-ups; document checklists; and links to official resources. We do not send adult content. We do not send lending or loan offers via SMS.
Message Frequency & Charges. Message frequency may vary. Message and data rates may apply depending on your mobile plan and carrier.
Opt-Out and Help. You may opt out at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, QUIT). After you opt out, we will not send additional SMS messages, except a one-time confirmation of your opt-out. For assistance, reply HELP or contact us at [insert support email/phone].
URL Links. We may include links to official benefit portals or Link Health resources. Always verify the URL is from an official government site or a Link Health domain before entering personal information.
Data We Process for SMS. To deliver and administer SMS, we may process your phone number, carrier information, message content, timestamps, and delivery/engagement metadata. We retain this information consistent with our retention policy and applicable law.
At Link Health, the privacy and security of data are not just a legal obligation but a critical aspect of the trust and relationship we have with patients, partners, and the community. We are steadfast in our commitment to safeguarding this trust by upholding the highest standards of data privacy and security in all our operations.
Should you require further information about our Data Privacy Policy, or if you have any concerns regarding the handling of your data, please do not hesitate to contact us.
By using our services, you agree to the terms of this Privacy Policy. We reserve the right to update or modify this policy at any time, and we will notify you of any significant changes.
Link Health is committed to maintaining the highest standards of data privacy and security in all our programs and initiatives. This Privacy Policy serves to formally document and communicate our dedication to protecting the confidentiality and integrity of the data entrusted to us.
At Link Health, the privacy and security of data are not just a legal obligation but a critical aspect of the trust and relationship we have with our participants, partners, and the community. We are steadfast in our commitment to safeguarding this trust by upholding the highest standards of data privacy and security in all our operations.
Should you require further information about our Data Privacy Policy, or if you have any concerns regarding the handling of your data, please do not hesitate to contact us.
By using our services, you agree to the terms of this Privacy Policy. We reserve the right to update or modify this policy at any time, and we will notify you of any significant changes.
Consent Form for Data Use in Public Benefit Programs Enrollment
Consent to Use Data: By signing this form, you consent to us using and saving your data to assist you in enrolling in public benefit programs.
Confidentiality and Security: We ensure that all personal and sensitive data collected through our programs are kept strictly confidential. Access to this data is limited to authorized personnel who have a legitimate need to access it in connection with their job responsibilities. We employ industry-standard security measures, including encryption and secure storage, to protect data from unauthorized access, alteration, or disclosure.
Data Collection and Use: The collection of data is limited to what is necessary for the effective delivery and enhancement of our services. We are transparent about how we use the data we collect and ensure it is used only for the purposes for which it was collected. We collect data with your explicit consent and use it to provide better service, improve our programs, execute research, and communicate effectively with our participants. At any time, you may contact us to opt out of communication from us and to request that your information be deleted from our systems.
Data Sharing and Disclosure: We do not publish, share, or disclose any personal data collected through our programs without explicit consent, except where required by law. When data is shared with third parties, it is done under strict confidentiality agreements, ensuring the continued protection of the data. We ensure that third-party service providers adhere to our data privacy standards.
Data Storage and Retention: All data is stored securely, employing industry-standard encryption and security measures. We retain data only for as long as is necessary for the purposes for which it was collected, or as required by law. Upon reaching the end of the retention period, data is securely deleted or anonymized.
Staff Training and Awareness: Our staff receive regular training on data privacy and security, ensuring they understand their responsibilities and the importance of protecting personal data. We foster a culture of privacy awareness and vigilance among our employees.
Regular Audits and Reviews: We conduct regular audits of our data handling practices and security measures to identify and address any potential vulnerabilities, ensuring continuous improvement in our data privacy efforts. These audits help us maintain the integrity and security of the data we manage.
SMS Communication & Consent. By providing your phone number on any Link Health intake form or verbally during case management, you consent to receive SMS messages related to benefit enrollment, scheduling, and support. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact (617-604-2450).
Formulario de Consentimiento para el Uso de Datos en la Inscripción en Programas de Beneficios Públicos
Consentimiento para el Uso de Datos: Al firmar este formulario, usted da su consentimiento para que usemos y guardemos sus datos con el fin de ayudarle en la inscripción a programas de beneficios públicos.
Confidencialidad y Seguridad: Nos aseguramos de que todos los datos personales y sensibles recopilados a través de nuestros programas se mantengan estrictamente confidenciales. El acceso a estos datos está limitado a personal autorizado que tenga una necesidad legítima de acceder a ellos en relación con sus responsabilidades laborales. Empleamos medidas de seguridad de estándar industrial, incluyendo cifrado y almacenamiento seguro, para proteger los datos contra el acceso, alteración o divulgación no autorizados.
Recopilación y Uso de Datos: La recopilación de datos se limita a lo que es necesario para la entrega efectiva y la mejora de nuestros servicios. Somos transparentes sobre cómo utilizamos los datos que recopilamos y aseguramos que se usen solo para los fines para los que fueron recopilados. Recopilamos datos con su consentimiento explícito y los usamos para proporcionar un mejor servicio, mejorar nuestro programa, ejecutar investigaciones y comunicarnos eficazmente con los individuos. En cualquier momento, puede contactarnos para optar por no recibir comunicaciones de nuestra parte y solicitar que su información sea eliminada de nuestros sistemas.
Compartición y Divulgación de Datos: No publicamos, compartimos ni divulgamos ningún dato personal recopilado a través de nuestros programas sin consentimiento explícito, excepto cuando lo exija la ley. Cuando se comparten datos con terceros, se hace bajo acuerdos de confidencialidad estrictos, asegurando la continua protección de los datos. Aseguramos que los proveedores de servicios terceros adhieran a nuestros estándares de privacidad de datos.
Almacenamiento y Retención de Datos: Todos los datos se almacenan de manera segura, empleando cifrado y medidas de seguridad de estándar industrial. Retenemos los datos solo durante el tiempo que sea necesario para los fines para los que fueron recopilados, o según lo requiera la ley. Al llegar al final del período de retención, los datos se eliminan de manera segura o se anonimizan.
Capacitación y Conciencia del Personal: Nuestro personal recibe capacitación regular sobre privacidad y seguridad de datos, asegurando que entiendan sus responsabilidades y la importancia de proteger los datos personales. Fomentamos una cultura de concienciación y vigilancia sobre la privacidad entre nuestros empleados.
Auditorías y Revisiones Regulares: Realizamos auditorías regulares de nuestras prácticas de manejo de datos y medidas de seguridad para identificar y abordar cualquier posible vulnerabilidad, asegurando la mejora continua en nuestros esfuerzos de privacidad de datos. Estas auditorías nos ayudan a mantener la integridad y seguridad de los datos que gestionamos.
Por favor, asegúrese de firmar y fechar este formulario para indicar su acuerdo y comprensión de los términos descritos anteriormente.
Formulário de Consentimento para Uso de Dados na Inscrição em Programas de Benefícios Públicos
Consentimento para Uso de Dados: Ao assinar este formulário, você consente que utilizemos e armazenemos seus dados para auxiliá-lo na inscrição em programas de benefícios públicos.
Confidencialidade e Segurança: Asseguramos que todos os dados pessoais e sensíveis coletados através de nossos programas sejam mantidos estritamente confidenciais. O acesso a esses dados é limitado a pessoal autorizado que tenha uma necessidade legítima de acessá-los em relação às suas responsabilidades de trabalho. Utilizamos medidas de segurança padrão da indústria, incluindo criptografia e armazenamento seguro, para proteger os dados contra acesso, alteração ou divulgação não autorizados.
Coleta e Uso de Dados: A coleta de dados é limitada ao necessário para a prestação eficaz e melhoria de nossos serviços. Somos transparentes sobre como utilizamos os dados que coletamos e garantimos que sejam usados apenas para os fins para os quais foram coletados. Coletamos dados com seu consentimento explícito e os usamos para fornecer um melhor serviço, melhorar nossos programas, realizar pesquisas e nos comunicar de forma eficaz com nossos participantes. A qualquer momento, você pode nos contatar para optar por não receber comunicações nossas e solicitar que suas informações sejam excluídas de nossos sistemas.
Compartilhamento e Divulgação de Dados: Não publicamos, compartilhamos ou divulgamos quaisquer dados pessoais coletados através de nossos programas sem consentimento explícito, exceto quando exigido por lei. Quando os dados são compartilhados com terceiros, isso é feito sob acordos estritos de confidencialidade, garantindo a proteção contínua dos dados. Garantimos que os prestadores de serviços terceirizados adiram aos nossos padrões de privacidade de dados.
Armazenamento e Retenção de Dados: Todos os dados são armazenados de forma segura, utilizando criptografia e medidas de segurança padrão da indústria. Retemos os dados apenas pelo tempo necessário para os fins para os quais foram coletados, ou conforme exigido por lei. Ao atingir o final do período de retenção, os dados são excluídos de forma segura ou anonimizados.
Treinamento e Conscientização da Equipe: Nossa equipe recebe treinamento regular sobre privacidade e segurança de dados, garantindo que compreendam suas responsabilidades e a importância de proteger os dados pessoais. Fomentamos uma cultura de conscientização e vigilância sobre privacidade entre nossos funcionários.
Auditorias e Revisões Regulares: Realizamos auditorias regulares de nossas práticas de manejo de dados e medidas de segurança para identificar e resolver quaisquer vulnerabilidades potenciais, assegurando melhoria contínua em nossos esforços de privacidade de dados. Essas auditorias nos ajudam a manter a integridade e a segurança dos dados que gerenciamos.
Por favor, certifique-se de assinar e datar este formulário para indicar seu acordo e entendimento dos termos descritos acima.
